These guidelines are for your protection and outline our obligations to you, the client. Please read carefully before you purchase our wonderful product.
For all inquiries in regard to stock, postage or payment we will happily answer your questions via email or telephone between the hours of 9.30am -3.00pm Monday to Friday.
If an order is placed before 3pm it will be processed within that day, pending stock availability and payment confirmation. The item will then be posted within 24 hours. Transactions after 3pm will be processed the following day, excluding Friday and will be processed the next working day.
We are an Australian based business and as such ALL our prices are in Australian dollars.
It is our highest priority to deliver to you a product that is to your utmost satisfaction. Being an on line store we do understand you may need to return an item. We understand how difficult it can be finding the right style and fit of a garment and with this we offer you a completely riskfree 7 day return policy, (excluding SALE items). All SALE items are Exchanges only. And this will incur an extra charge for postage and handling. Provided all items are in the exact condition as when sent/received, with tags attached and the garment not worn or washed you may return goods within 7 days of receiving your item for a full refund. (In the interests of hygiene we do not offer change of mind refunds on pierced jewellery, underwear or swimwear, if the hygiene seal has been removed).
When you receive an online purchase, you will find enclosed an invoice, which includes the Returns information for a garment to be sent back. If you wish to return an item, it must be returned with the invoice, and all Returns Information filled out (including Return Authorisation Number). You will be given a Return Number once you have notified the store by email to email@example.com or phone on (02) 6885 6488. The items returned within 7 days will be assessed and a full refund given, provided all condition is the same. Of course we will endeavour to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to appear in your account. Refunds will be issued by the same method as to which the item was paid. We will not accept refunds after 7 days, and in this case an exchange or credit note will be issued.
Mary and Me reserve the right to refuse items being returned/exchanged if they feel it is not in the same condition as delivered.
Faulty items are classified as faulty if they are received damaged; a manufacturing fault becomes noticeable in a reasonable period of time. Please understand that items, which have been damaged as a result of wear and tear, are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
You will receive a full refund if the item cannot be repaired or replaced.
Mary and Me online lay-bys require a minimum deposit of 30% of the price of the garment at the time the lay-by is processed. All lay-bys can only be made via phone by calling the store on 02 6885 6488 or email firstname.lastname@example.org. Lay-by deposits are non-refundable, cannot be used as equity, may not be exchanged and cannot be used for a credit note. A completed lay-by item is also non-refundable.
You will receive a confirmation email of your payment outlining your current and remaining balance and the amount of time remaining on your lay-by. A payment reminder will be sent to you two weeks after the opening of your lay-by account.
Lay-by payments can be made in part or in whole by phone or email. To do this, follow the below instructions: Please phone 02 6885 6488 to place a payment over the phone or alternatively email email@example.com . We will need your card details to process the required payment so please ensure you provide these.
Should you require an extension on your lay-by please contact us. Your lay-by will be assessed and you will be notified if you have been approved for an extension.
Please note: Lay-by payments can only be made by emailing firstname.lastname@example.org or phoning 02 6885 6488.
Should your order be cancelled through your own choice or by Mary and Me, please note that you will surrender the 30% deposit of the order and any payments made after this deposit. Please email our team via email@example.com to request a cancelation of your lay-by.
Our site enjoys 128bit Secure socket layer (SSL) encryption and no credit card details are stored within our site.