Frequently Asked Questions

FAQs

How do I purchase an item?

To purchase an item via our online store, select the item you would like to purchase making sure to select the size you are after and then clicking the Add to Tote link. Your item is then added to your ‘tote’. When you are ready to finalise your purchase, click on the ‘My Tote’ link at the top right hand corner of the page. Here you will be able to review your items and be guided through the purchasing process step-by-step.

You may also click on the ‘My Tote’ link at any time in order to review the items you have added to your tote at any time.

Do I need to create an account in order to make a purchase?

We ask that you create an account as it simplifies the purchasing process.

What if I need to change my order?

Simply contact us as soon as possible via phone or email.

What if an item is out-of-stock?

If an item or size is out of stock you can contact us via phone or email in order to be notified when the item has be restocked.

How do I pay for my item?

We accept credit cards and PayPal payments. We take security very seriously, all credit card and order data is encrypted and secure. Our payment system is Level 1 PCI-DSS compliant and uses 128 bit SSL certificates to ensure order detail security.

When will my item be shipped?

We aim to get your items to you as quickly as possible. If an order is placed before 3pm it will be processed by the end of the working day. The item will then be posted within 24 hours via Australia Post.

Transactions after 3pm will be processed the following day (excluding Friday).

How can I track my order?

Once your order has been dispatched you will receive an Australia Post tracking number via email.

How can I make a return?

Making a return is easy. If you aren’t satisfied with your purchase we happily accept returns/exchanges within 7 days of receiving your item for a full refund.

All items must be in their original condition (new, unused, unworn, unaltered, unwashed and with the tags attached). Items that don’t meet these criteria are non-returnable.

Returned items that are not in their original condition may be sent back to you at your own expense.

For footwear, the item must be returned in their original shoeboxes and with no sole markings or scratches. We recommend that you try on your footwear while on a soft surface.

We accept returns/exchanges on all jewellery except earrings.

Can I return a sale item?

We do not exchange or refund sale items.

What do I need to send a return?

Once you have contacted us and explained briefly why you need to return the item we will issue you with a Return Authorisation Number (RAN). Use this number to complete the Returns Information included on the invoice you received with your purchase. Once issued your (RAN) you have 7-days to return the item.