Making a return is easy. If you aren’t satisfied with your purchase we happily accept returns/exchanges within 21 days of receiving your item for a full refund.
Please note we do NOT offer exchanges or refunds on sale items.
All items must be in their original condition (new, unused, unworn, unaltered, unwashed and with the tags attached). Items that don’t meet these criteria are non-returnable.
Returned items that are not in their original condition may be sent back to you at your own expense.
For footwear, the items must be returned in their original condition and with no sole markings or scratches. We recommend that you try on your footwear while on a soft clean surface. We accept returns/exchanges on all jewellery EXCEPT earrings.
For all return/exchange requests, contact us immediately and return within 21 days of receiving your order providing a brief explanation of your return/exchange including your order number.
Please note Mary & Me will NOT accept returns/exchanges on earrings, perfumes, lotions, soaps, wash, and hand sanitizers/cleaners.
Please email us at email@example.com for a RAN
Post your item using the information included on the invoice. Once received the returned item will undergo a quality review and once approved you will receive a refund on the cost of the purchase directly to the credit card used for the original purchase. For exchanges you will need to pay any difference in cost and any additional shipping, taxes and import duties, if applicable.
We will notify you via email about the status of your return.
PREORDERS if you change your mind whilst waiting for a PREORDER you will be refunded minus the merchant fees of your originally order amount.