Making a return is easy. If you aren’t satisfied with your purchase, we happily accept returns/exchanges within 21 days of receiving your item for a *full refund of the purchase price only.

*Please note return orders paid for with AFTERPAY will have the AFTERPAY fee deducted as well as the postage cost. We are sorry to implement this however being a small business bank/merchants fees & charges are becoming a considerable cost. Also note, cancellation of orders due to customers own change of mind, any transaction fees will be deducted.

Please note we do NOT offer exchanges or refunds on sale items.

All items must be returned in original condition (unused, unworn, unaltered, unwashed and with the tags attached). Items that don’t meet these criteria are non-returnable.

If the returned item/s does not meet these conditions, your item/s will be returned to you at an additional charge. Please be advised that any order/s returned to sender due to non-collection or an incorrect or incomplete delivery address will incur a $20 administration fee. Where the order needs to be resent, additional postage and handling costs will also apply

For footwear, the items must be returned in their original condition and with no sole markings or scratches. We recommend that you try on your footwear while on a soft, clean surface.

For all return/exchange requests, contact us immediately and return within 21 days of receiving your order providing a brief explanation of your return/exchange including your order number.

Please note Mary & Me will NOT accept returns or exchanges on sunglasses, readers, hair accessories, hats/caps, jewellery, perfumes, lotions, soaps, wash, and hand sanitizers/cleaners. Your satisfaction is our priority; however KKNEKKI hair ties are considered a hygienic product and thus can’t be returned or refunded once purchased. This policy helps ensure the health and safety of our customers.

*this includes kknekki advent calendars & kknekki mystery bundles.

Please email us at hello@maryandme.com.au for a RAN

Post your item using the information included on the invoice. Once received the returned item will undergo a quality review and once approved you will receive a refund on the cost of the purchase directly to the credit card used for the original purchase. For exchanges you will need to pay any difference in cost and any additional shipping, taxes and import duties, if applicable.

We will notify you via email about the status of your return.

INTERNATIONAL CUSTOMS 

Mary&Me does not hold responsibility for any customs charges or local taxes due to the international shipments. Please check with your country’s tax authorities. Unfortunately, we are unable to calculate these fees at the time of purchase. Orders with unpaid duties returned to Australia will incur a 15% restocking fee unless otherwise discussed. Items returned due to customs fees or taxes will not be eligible for a refund and a credit note will be issued minus the shipping cost for delivery and return.

If you have any questions regarding international shipping, please contact us at hello@maryandme.com.au